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Angel F.

Angel F.

Customer Service & Technical Support Specialist | Omnichannel Expert

Hi there! I'm a dedicated customer service professional with a bachelor’s degree in Secondary Education and a strong background in handling customer interactions via email, chat, and phone calls. I specialize in delivering top-notch support, ensuring customer satisfaction, and resolving issues efficiently. 🔹 What I Offer: ✔ Prompt and professional customer assistance ✔ Clear and effective communication ✔ Problem-solving and conflict resolution ✔ Multichannel support (email, chat, phone) ✔ Strong attention to detail and organizational skills I’ve worked with leading companies such as Bell, Asurion, Comcast Xfinity, and Sprint, delivering efficient solutions, improving customer satisfaction, and streamlining processes. Recognized for professionalism, accuracy, and collaboration across teams and stakeholders. With my international business expertise, I understand the importance of customer relations in a global marketplace. Whether you're a startup or an established brand, I'm here to help enhance your customer experience.

🇵🇭New Washington, Philippines$10/hr100% JSSSince Sep 2024

Earnings and projects

MRR
$1.1k

Last 6 months ÷ 2.3 months active (since Aug 2026)

World#43,216 / 412k
🇵🇭Country#7,635 / 56.3k
Revenue, last 30 days
$1.5k

Last 6 months: $2.6k

World#29,254 / 412k
🇵🇭Country#4,670 / 56.3k
Total earnings
$2.7k

Billed in all: $2.8k

World#308,450 / 412k
🇵🇭Country#46,197 / 56.3k
Per project
$1.3k

$1.3k in the last 6 months

World#102,879 / 412k
🇵🇭Country#19,888 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,922 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
2
0% fixed100% hourly
World#328,890 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$2.8k+$1.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$1k$2k$3kOct 9Oct 24Nov 8

Skill rankings: Top 13% in Documentation

Ranked by MRR among everyone on Upwork with the skill.

  1. #35RingCentral Glip201 freelancers · 🇵🇭 #20Top 17%
  2. #121Twilio743 freelancers · 🇵🇭 #5Top 16%
  3. #170Documentation1,320 freelancers · 🇵🇭 #48Top 13%
  4. #1,003Phone Communication6,538 freelancers · 🇵🇭 #440Top 15%
  5. #1,320Sales9,827 freelancers · 🇵🇭 #526Top 13%
  6. #1,929Technical Support11,267 freelancers · 🇵🇭 #1,075Top 17%
  7. #3,144Customer Support20,102 freelancers · 🇵🇭 #1,589Top 16%
  8. #5,661Customer Service37,168 freelancers · 🇵🇭 #2,997Top 15%