Angel F.
Customer Service & Technical Support Specialist | Omnichannel Expert
Hi there! I'm a dedicated customer service professional with a bachelor’s degree in Secondary Education and a strong background in handling customer interactions via email, chat, and phone calls. I specialize in delivering top-notch support, ensuring customer satisfaction, and resolving issues efficiently. 🔹 What I Offer: ✔ Prompt and professional customer assistance ✔ Clear and effective communication ✔ Problem-solving and conflict resolution ✔ Multichannel support (email, chat, phone) ✔ Strong attention to detail and organizational skills I’ve worked with leading companies such as Bell, Asurion, Comcast Xfinity, and Sprint, delivering efficient solutions, improving customer satisfaction, and streamlining processes. Recognized for professionalism, accuracy, and collaboration across teams and stakeholders. With my international business expertise, I understand the importance of customer relations in a global marketplace. Whether you're a startup or an established brand, I'm here to help enhance your customer experience.
Earnings and projects
Last 6 months ÷ 2.3 months active (since Aug 2026)
Last 6 months: $2.6k
Billed in all: $2,825$2.8k
$1.3k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 13% in Documentation
Ranked by MRR among everyone on Upwork with the skill.
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- #121Twilio743 freelancers · 🇵🇭 #5Top 16%🇵🇭#5 of 26
- #170Documentation1,320 freelancers · 🇵🇭 #48Top 13%🇵🇭#48 of 306
- #1,003Phone Communication6,538 freelancers · 🇵🇭 #440Top 15%🇵🇭#440 of 2,978
- #1,320Sales9,827 freelancers · 🇵🇭 #526Top 13%🇵🇭#526 of 3,672
- #1,929Technical Support11,267 freelancers · 🇵🇭 #1,075Top 17%🇵🇭#1,075 of 6,366
- #3,144Customer Support20,102 freelancers · 🇵🇭 #1,589Top 16%🇵🇭#1,589 of 9,124
- #5,661Customer Service37,168 freelancers · 🇵🇭 #2,997Top 15%🇵🇭#2,997 of 18,591