Heyzi I.

IT Infrastructure | Technical Project Coordinator

Multidisciplinary IT professional with 4+ years of experience in technical support, IT project coordination, and systems implementation across LATAM. Proven ability to lead cross-functional teams, automate workflows, and deploy resilient infrastructure. Agile-certified, fluent in English, and skilled in tools like Jira, Docker, Asterisk, and Microsoft 365. Passionate about streamlining tech operations to maximize team efficiency and performance. PROJECTS & ACCOMPLISHMENTS * OS Rollout & Remote Tech Support: Successfully imaged and upgraded 100+ devices to Windows 11; created support playbooks. * Telephony Infrastructure Modernization: Migrated legacy SIP systems into Docker; documented full workflow and security procedures. * Buildertrend Budget Workflow: Optimized project coordination for construction tracking via Buildertrend and QuickBooks integration.