Maria Lourdes P.

I’m a customer and technical support specialist with experience across technology, customer service, and online gaming. I’ve also completed a Microsoft email security research study involving the triage of user-submitted phishing emails. I’m interested in phishing email triage, email security research, user studies, and related short research tasks. I follow instructions carefully, review information closely, and complete focused tasks within the required timeframe. My support experience includes: • Customer service by email, live chat, phone, and Facebook posts and comments • Technical troubleshooting for Windows, Microsoft Office, software, and basic network issues • VIP customer concerns, account reviews, game issues, bonus and promotion questions, and escalations • Case management with Zoho Desk and Microsoft Dynamics CRM • Game testing: checking features, reproducing issues, documenting steps, and reporting bugs • Power BI, Excel, Word, Google Sheets, and Google Docs I’m known for clear communication, patient problem-solving, attention to detail, and professional follow-through. I’m available for more than 30 hours per week and welcome research study, customer support, and technical support opportunities.