Ikbal R.

I help brands manage public-facing conversations with clarity, consistency, and good judgment. I’m a multilingual community and customer support professional with 5+ years of experience handling high-volume interactions across social platforms and review channels. My work centers on community management, comment moderation, and customer support, especially in situations that require de-escalation, escalation awareness, and brand protection. I currently work remotely in customer support for an online trading firm, managing time-sensitive and emotionally charged conversations within clear guidelines and response-time expectations. I also handle social media replies and inboxes using Meta tools, supporting both organic and paid traffic. I’m reliable, comfortable with evening or weekend coverage, and easy to work with.