Limberlina S.

PROFESSIONAL PROFILE Professional with 13 years of experience in the contact center industry, excelling in customer service, technical support and sales projects. During this time, I have demonstrated a sustained growth trajectory, starting as an agent and progressing to supervisory and management roles. I specialize in managing high-performance teams, optimizing operational processes and meeting key performance indicators (KPIs). My leadership is characterized by fostering a collaborative environment that drives productivity, improves customer experience and achieves business objectives. I have acquired and executed advanced skills in problem solving, data analysis and training strategies to develop internal talent. My approach is results-oriented, implementing innovative solutions and adapting to the needs of the unit and the Company.