Moe N.

Every customer conversation is an opportunity to build trust or lose it. I help businesses create seamless support experiences that keep customers satisfied and coming back. With 8+ years of experience supporting B2B and B2C companies, I specialize in Customer Support, Virtual Assistance, Appointment Setting, Lead Generation, and Real Estate Operations. 🌟𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐂𝐥𝐢𝐞𝐧𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞🌟 ➤ Phone, email, chat, and ticket-based customer support ➤ Zendesk, Freshdesk, Re:amaze, Gorgias, and CRM support systems ➤ Handling inquiries, complaints, escalations, refunds, and order issues ➤ Maintaining fast response times while delivering personalized support 🌟𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 & 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬🌟 ➤ Data entry, reporting, research, documentation, and administrative support ➤ Supporting founders, agencies, and growing teams with reliable execution ➤ Calendar management, scheduling, inbox management, and follow-ups ➤ CRM management (HubSpot, Zoho, Salesforce, GoHighLevel) 🌟𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐢𝐧𝐠🌟 ➤ Skilled in objection handling, rapport building, and persuasive communication ➤ B2B & B2C cold calling, prospecting, and lead qualification ➤ Dialer experience: CallTools, Five9, PhoneBurner, VICIdial I don’t just complete tasks; I become a reliable extension of your team by improving customer experience, supporting operations, and helping your business move faster. Send an invite, and let’s discuss how I can support your goals.