Aubreyarnrose G.

Need someone who can manage both your Shopify customer support and e-commerce operations—from order placement to final delivery? I specialize in Shopify Customer Support, E-commerce Operations, Order Fulfillment, and Supply Chain Coordination, helping online stores provide excellent customer experiences while keeping orders, suppliers, inventory, shipping, returns, and fulfillment organized. With 9+ years of customer service experience and hands-on experience supporting Shopify and e-commerce businesses, I understand both sides of the customer journey: what happens in the inbox and what happens behind the scenes. 💼 What I Can Help You With: ✅ Responding to customer inquiries via email, chat & social media ✅ Order tracking, fulfillment issues & returns ✅ Payment disputes & chargeback resolution (PayPal, Shopify, Affirm, etc.) ✅ Gorgias, Fresh Desk, Richpanel, Commslayer, Reamaze & Zendesk Ticket Management ✅ Address verification and error resolution ✅ Product, shipping, and refund-related support ✅ Escalation handling and customer retention strategies ✅ Order entry, data entry, and documentation ✅ Quality checks ✅ Communicate with supplier ✅ Order Issue Management ✅ Order Processing & Order Management ✅ Supplier Communication & ustomer-to-Supplier Coordination ✅ Fulfillment Issue Investigation ✅ Fulfillment Issue Investigation 🛠️ Tools I’m Proficient In: Shopify (Order management, fulfillment, refunds, tags, apps) CRMs & Helpdesk Platforms: Zendesk Gorgias Freshdesk Intercom Re:amaze Helpscout LiveChat Commslayer Payment Platforms: PayPal, Affirm, Klarna, Stripe, Lazo, Collaboration & Communication Tools: Slack, Zoom, Microsoft Teams, Discord Data Management: Google Sheets, Excel, Trello, Notion, Asana, Monday. com What I Can Bring to the Table: Customer Service Expertise: I have a proven track record in handling technical issues, billing questions, and implementing customer retention strategies, always putting the customer first. Strong Communication Skills: My ability to clearly articulate ideas and collaborate with both customers and team members ensures effective problem resolution and encourages open dialogue. Organizational Abilities: I excel at managing multiple tasks and prioritizing effectively to meet deadlines, ensuring that operations run smoothly. Technical Proficiency: I am comfortable using various software and digital tools, which allows me to enhance efficiency and productivity in my work. Team Player: With my experience in team support, I understand the importance of collaboration and strive to contribute positively to team dynamics. Analytical Problem-Solving: My strong analytical skills empower me to identify issues quickly and implement effective solutions. I am committed to providing excellent service, always striving to create positive experiences for customers while supporting your business needs. Whether it's answering queries, troubleshooting issues, or ensuring smooth order fulfillment, I am ready to be an integral part of your team.