Ossama A.

Customer service and technical support and seller

Experienced German-speaking professional with a strong background in customer service and phone-based sales, particularly in working with German-speaking clients. My career in the tourism and hospitality sector has equipped me with outstanding communication skills, problem-solving abilities, and a deep understanding of client needs and relationship management. Although I have not held a dedicated telesales role, I have successfully sold tourism services both face-to-face and over the phone. This practical experience has provided me with a solid understanding of customer psychology and effective sales techniques. I excel at building rapport quickly, presenting offers clearly and persuasively, and handling objections with confidence and professionalism. Now seeking to transition into a focused telesales position, I bring a proven ability to connect with customers, identify their needs, and close sales efficiently. Highly motivated and goal-oriented, I am eager to contribute to a performance-driven sales team and grow within a dynamic work environment.