Margret A.

Losing customers after the first sale? Renewals slipping? No clear system to onboard and retain the clients you worked hard to win? That's the gap I close. I'm a Customer Success Manager with 5 years of experience in Sales and Account Management, now fully specializing in Customer Success, Customer Support, and Account Executive roles. This year I made a deliberate transition into Customer Success bringing with me a rare combination of frontline sales experience and a deep understanding of what it takes to keep customers happy, engaged, and renewing. Here's what I bring to your business: Onboarding systems that get customers to their first win fast and reduce early drop-off Retention strategies that keep customers engaged, reduce churn, and increase lifetime value Renewal and upsell management so no opportunity quietly slips through the cracks Account management that builds real relationships and surfaces problems before they become cancellations CRM management to keep your pipeline clean and your team aligned I've worked with startups and growing tech companies including an AgriTech SaaS platform where customer success is a direct driver of revenue, not just a support function. Tools I work with: HubSpot, ClickUp, Airtable, Asana, Slack, Jira, Notion, Google Sheets, and most major CRM and CS platforms. 📩 Send me a message and I'll respond promptly, click “Invite to Job” button or simply “Hire me Now” and I’ll respond quickly and be ready to contribute Immediately. Your next VA I am also available for long-term contract, short-term, hourly and fixed contract