Diane P.

Business Analyst & Process Improvement Specialist | Documentation Pro

I help businesses turn complexity into clarity. With 10+ years of experience, I specialize in documentation, workflow mapping, SOPs, and stakeholder-facing deliverables that support IT/business alignment. I’ve worked with healthcare networks, tax firms, and startups — including a recent role supporting Ignite Inner Wellness, a women’s health company — where I built operational frameworks, forms, and knowledge content from the ground up. ✔ Process Mapping (Lucidchart, Visio) ✔ SOPs, Policies, Intake Forms, BRDs ✔ Tools: JIRA, Confluence, SharePoint, Canva ✔ Industries: Healthcare | Wellness | Tech | Nonprofit Ready to bring structure, clarity, and forward motion to your project.