Ngozi N.

Are you currently experiencing a high volume of calls/emails? Do you have unresolved customer inquiries piling up? Are there outstanding tasks that still need attention? Do you need help delivering the kind of experience that keeps customers loyal? You’ve found the right fit. Hi, my name is Ngozi, a dedicated, result- driven and empathetic customer service representative with a strong work ethic, positive attitude, and a natural talent for making people feel comfortable and understood. Over the past 5 years, I’ve worked in customer-facing roles where being patient, professional, and a good listener made a real difference, I have delivered exceptional support through email, live chat, phone, and social media. I help businesses build trust, improve customer satisfaction, and boost customer retention. I am skilled in the following areas. •I am efficient •An excellent communicator and active listening skills •Proficient in MS Word/Excel •I am empathetic •Attention to details •Time Management •Team Collaboration •Conflict Resolution •Skilled in Phone/chat support management I am eager to grow with your organization, be an exceptional brand rep, with the goal of making your customers feel valued every step of the way. I don’t just answer questions; I create positive experiences that keep customers coming back. I am proficient with the following tools:  •Zendesk •Shopify •Slack •Gorgias •Asana •Monday.com •Google Docs and worksheets •SuiteCRM •Linnworks Let’s make your customers say “Wow, that was amazing!” every time. Kindly hit the invite button, or send a direct message, I am available to chat on your project at any time. Talk soon, Ngozi.