Sylvia N.

Are your customers going quiet after signing up? Struggling with churn, low product adoption, or clients who never fully onboard? I'm Sylvia a Customer Success | Guided On-boarding & Technical Account Manager with a strong Executive VA and Sales background, here to bridge the gap between your product and your customers' success. I help SaaS companies, service-based businesses, and founders build structured onboarding experiences, manage client relationships proactively, and turn new users into loyal, long-term customers. Whether you need someone to own the post-sale journey, reduce time-to-value for new clients, or act as a dedicated Technical Account Manager I bring the structure, empathy, and strategy to make it happen. 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝗜 𝗱𝗲𝗹𝗶𝘃𝗲𝗿: ✅ Guided Customer Onboarding & Implementation Support ✅ Customer Success Management (CSM) & Account Health Monitoring ✅ Technical Account Management (TAM) & Stakeholder Communication ✅ Churn Prevention & Retention Strategy ✅ Product Adoption & User Engagement Campaigns ✅ Customer Journey Mapping & Success Planning ✅ CRM Setup, Management & Workflow Automation (HubSpot, Notion, Airtable) ✅ Executive Virtual Assistance & Operations Support ✅ SaaS Client Lifecycle Management ✅ QBR (Quarterly Business Review) Preparation & Reporting 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀: HubSpot | Intercom | Notion | Airtable | ClickUp | Google Workspace | Slack | Zoom | Loom | Apollo | Trello | Asana | Sales Navigator 𝗪𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝗺𝗲 𝘁𝗼 𝗲𝗻𝗷𝗼𝘆 ✔ Structured onboarding frameworks that cut time-to-value for new customers ✔ Proactive account management that reduces churn before it happens ✔ Executive-level communication — clear, warm, and results-driven ✔ Built lead pipelines that improved client response rates by 45% ✔ Help for busy executives to reclaim 10+ hours weekly through smart workflow systems ✔ 95% data accuracy across CRM records and client reporting I don't just manage accounts — I build relationships that make your customers feel seen, supported, and successful. 📩 Ready to build a customer success experience your clients will talk about? Let's connect.