Amina B.

Hi there :) Thank you so much for taking the time to visit my profile. I truly appreciate your time and interest. My name is Amina, and I’m a warm, friendly, and professional Customer Support Representative with over five years of experience supporting Shopify and eCommerce businesses. I specialize in creating positive customer experiences, solving issues with patience, and helping online stores build long-term customer loyalty. I’m here to make your customers feel valued, understood, and supported every step of the way. 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 can do: • Order processing, tracking, and modifications • Refunds, cancellations, and Order Drafting • Updating customer details (addresses, e-mails, contacts) • Creating discount codes and managing promotions • Supplier communication for seamless order fulfillment • Handling chargebacks and inquiries. 𝗧𝗼𝗼𝗹𝘀 𝗮𝗻𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 I’m experienced with all major platforms used by modern eCommerce teams. Customer Support Tools: Zendesk, Gorgias, Freshdesk, HelpScout, Zoho CRM, Reamaze, Richpanel, Trengo, Gmail, Outlook, Strato Webmail, PrivateMail. Tracking and Logistics: USPS, UPS, DHL, FedEx, PostNL, 17Track, Royal Mail, YunExpress, Global Tracking. Team Communication: Slack, Skype, WhatsApp, Discord, WeChat. I’ve supported eCommerce and Shopify brands across the USA, UK, Europe, and Scandinavia through Email Support and Live Chat Support. Here is a detailed list of my experience: 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 • Wonderpaws (UK) – Email Support for a pet product Shopify store • Nex Limited (UK) – Email Support for a dropshipping and fulfillment brand • Kanavi Design (USA) – Email Support for a home and lifestyle eCommerce store • Stijlster (Netherlands) – Email Support for a fashion and lifestyle Shopify store • Forciano (France) – Email Support for an apparel and accessories store • Norry Fashion (Netherlands) – Email Support for a European fashion eCommerce brand • Five Leafs – Email Support for a lifestyle and clothing brand • Rosabella (USA) – Email Support for a health and wellness store • Emilia Stockholm (Sweden) – Email Support for a women’s apparel store • Lina Stockholm – Email Support for a modern Scandinavian fashion brand • APS – Email Support for an online accessories store • Iconic – Email Support for a modern casual fashion store • Yamie Pastabar – Email Support for a specialty food brand • Little Dreams UK – Email Support for a baby boutique Shopify store • Gear Tech UK – Email Support for a smartwatch and electronics store 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 • The ForexFunder (UK) – Live Chat Support for a digital funding platform • DeAutoUnie (Netherlands) – Live Chat Support for a car electronics eCommerce store • Gear Tech UK – Live Chat Support for smartwatch and tech customers • Rosabella – Live Chat Support for a US wellness brand • Nex Limited – Live Chat Support for product questions and order help • Little Dreams UK – Live Chat Support for a baby products Shopify store 𝗛𝗼𝘄 𝗜 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 ✔ Email Support Clear and empathetic responses that help customers feel heard and understood. ✔ Live Chat Support Fast support with a calm, positive, and solution-focused approach. ✔ Social Media Support Managing DMs, replying to comments, and keeping your brand voice consistent on TikTok, Instagram, and Facebook. ✔ Order Management Processing, tracking, updating customer information, and ensuring everything inside Shopify is accurate and organized. ✔ Refunds, Returns, Exchanges and Chargebacks I manage communication professionally, prepare responses, and help protect your policies while keeping the experience pleasant for customers. ✔ Shopify Backend Tasks Order drafting, cancellations, discount codes, customer updates, product questions, and more. ✔ Supplier Coordination Communicating with suppliers to solve delivery issues and ensure smooth fulfillment. ✔ Multilingual Support Friendly support in English, Dutch, German, Swedish, French, Italian, Spanish, Portuguese, Arabic, Turkish, and more using ChatGPT Plus and DeepL for accurate and smooth translation. 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗬𝗼𝘂𝗿 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗕𝗿𝗮𝗻𝗱 If you’re looking for someone who genuinely enjoys helping people and handling customer support with care, I’d love to collaborate. Feel free to send a message anytime. If you’d like, we can schedule a short meeting to discuss your needs, and you are welcome to offer me a trial so you can experience my work firsthand. It would be an honour for me to support your amazing brand. Thank you so much again for your time. :)