Marlon K.

Core Skills Strong organizational and time-management skills with the ability to manage multiple service tickets simultaneously Excellent verbal and written communication skills for client and internal coordination Customer service–oriented mindset with a focus on client satisfaction Problem-solving and decision-making skills, particularly in prioritizing service requests Technical & Operational Skills Experience with electrical service management or ticketing systems Ability to schedule, dispatch, and manage technicians based on skills, availability, and priority Proficiency in maintaining accurate records, notes, and time entries within ticketing platforms Ability to review technician timesheets and identify billing discrepancies Coordination & Compliance Skills Calendar and workload management for multiple technicians Ability to monitor ticket progress and proactively follow up on overdue items Escalation management skills to raise issues to management when required Familiarity with vendor portals and external service platforms