Aicha M.

Bilingual (English/French) Customer Service Agent & VA, answering calls, emails, texts, and WhatsApp, managing bookings, and keeping inboxes organized for e-commerce and service businesses. 3+ years supporting customers end-to-end. I can start supporting your calls, emails, messages, and bookings immediately. Message me, and I'll walk you through how I'd handle your customers. I'm dependable, proactive, detail-oriented, and quick to learn new systems. Whether I'm supporting customers, testing services, or assisting with daily operations, I focus on delivering professional, efficient work that reflects positively on your business. I'm confident I can be a valuable extension of your team, and I'd love the opportunity to help your business grow. My services include: - Customer Support (Email, Live Chat, Phone & WhatsApp) - English & French Customer Service - Order Processing & Order Tracking - Refunds, Returns & Exchange Management - Shipping Updates & After-Sales Support - Virtual Assistance - Inbox & Calendar Management - Administrative Support - Data Entry & Internet Research - Translation (English ↔ French) - Scheduling & Workflow Coordination Additional services: - Quality Assurance (QA) Testing & Quality Control - Mystery Shopping - Call & SMS Quality and Deliverability Testing Tools I'm experienced with: - Zendesk - Shopify - Airbnb - Slack - Google Workspace - Microsoft 365 - Canva - VEED - CapCut - And other modern business tools