Sofia Marcela V.

Customer Service & Tech Support | DNS, Resolve, DaVinci Resolve

Habilities: Leadership Comunication Initiative About me As an aspiring medical interpreter with a background in customer service, I bring strong communication skills, empathy, and cultural sensitivity to my role. My experience as a customer service representative has equipped me with the ability to handle diverse client needs, resolve conflicts, and maintain professionalism under pressure. Transitioning into medical interpretation has allowed me to combine these skills with a passion for helping patients navigate complex healthcare situations, ensuring clear and accurate communication between medical staff and non-Englishspeaking patients. I am committed to delivering quality service and facilitating positive outcomes in every interaction.