Danielle C.

IT Support Specialist, Security, System Administrator & Website Design

Professional Summary My mission is to apply my technical background and cybersecurity management knowledge to enhance operational efficiency and security. With a proven ability to manage SaaS environments, implement security best practices, and support IT systems, I am driven to deliver secure, user-friendly solutions that meet business needs. My collaborative approach ensures effective problem resolution and consistent improvements in system performance. Dedicated and detail-oriented IT Specialist with strong expertise in systems administration, technical support, and cybersecurity. Experienced in maintaining secure, efficient IT environments through effective troubleshooting, user management, and system optimization. Adept at delivering high-quality service in both on-site and remote support settings. - Core Competencies - IT Systems Administration & Support - Microsoft 365 & Google Workspace - Active Directory & SaaS Management - Security Policies & Access Control - Virtualization (VMware, Hyper-V) - SharePoint & Adobe Suite - Hardware/Software Installation & Troubleshooting - Ticketing Systems & Remote Assistance Tools - User Account & Permission Management - Vulnerability Assessment & Mitigation - Technical Skills Operating Systems: Windows, Linux, macOS Applications & Tools: Datto RMM, Autotask PSA, ThreatLocker, DNSFilter, Constant Contact, Buildium, ZoomInfo Programming Languages: HTML, CSS, JavaScript, SQL, Python, Java, PHP, C#, Bootstrap, React, MySQL, jQuery, ASP.NET Additional Experience Provided virtual assistant services including encrypted data collection, spreadsheet management, email communication, calendaring, and customer support. Coordinated and supported IT operations for teams using various SaaS and security platforms. Applied strong problem-solving and communication skills to resolve complex technical issues efficiently.