Karmi Kaye M.

Customer Service | Database Management | Human Resource Coordinator

I am a self-driven, enthusiastic, and dedicated individual with a strong desire to learn and acquire new skills. I excel both independently and in team settings, consistently showing flexibility and a positive attitude in diverse situations. My commitment to excellence and adaptability empowers me to tackle challenges confidently, making me a dependable and proactive team member. As a home-based online English teacher, you created tailored lessons for students of all ages, enhancing their language skills. During the COVID-19 pandemic, you worked as a data analyst, verifying vaccine administration through outreach to healthcare facilities. In customer support, you managed a high volume of inquiries, handling 100-115 daily emails, providing live chat for multiple customers simultaneously, managing 20-30 inbound and 50-100 outbound calls, and responding to social media inquiries on platforms like Facebook and Instagram. You also addressed customer feedback, providing solutions such as discounts for negative reviews. In your role as an HR Coordinator, you conducted initial interviews for travel nursing candidates, verified documents, maintained communication, and collected references to ensure seamless transitions for nurses into travel assignments. These experiences strengthened your communication, multitasking, and ability to support both customer and employee needs effectively.