Ioannis T.

ABOUT ME I am an electrical engineer (10 Years of Experience)-Youtube Content Creator -Shopify Admin Panel Expert - Customer Support Specialist - who provided customer support service in person and through phone and chat. My main expertise includes inquiries, troubleshooting problems, or offering solutions. I have been involved in various projects, ranging from small businesses and homes to largescale enterprises. Lighting systems and fixtures, including in-depth knowledge of 220V AC electrical systems as well as low-voltage applications (12V and 24V DC) commonly used in LED lighting, drivers, transformers, power supplies, and smart lighting solutions. I am comfortable explaining technical details in a clear, customer-friendly way, helping customers choose the right products, resolve issues, and avoid installation mistakes. On the technical side, I have experience with: Indoor and outdoor lighting fixtures LED strips, LED panels, spotlights, and drivers Voltage compatibility (220V AC, 12V / 24V DC) Power calculations, transformers, and load management Troubleshooting for lighting and electrical issues Alongside my technical background, I provide reliable customer service and order support, including: Responding to customer enquiries via email Providing product information and technical guidance Order tracking, delivery updates, and courier coordination Handling returns, refunds, replacements, and warranty cases Updating internal records and identifying recurring issues I am proficient also in using Canva for creating visually appealing graphics, presentations, and marketing materials. I leverage its features to design content that aligns with branding guidelines and effectively communicates key messages Also my knowledge and experience expands to : Zendesk Voiso Amsped Various call and chat centers Davinci editing Canva Deepl ChatGPT Shopify Panel and Products listing Youtube Zoom Slack Google Meet