Shahzeb A.

Customer emails piling up? Order updates taking over your day? I handle customer support and order management so your customers get answers and you get time back. With 5+ years of experience across customer service and ecommerce operations, I help online businesses stay organized as an Ecommerce Virtual Assistant. My background includes supporting Shopify and WooCommerce stores, handling customer inquiries, and keeping daily operations moving. MY EXPERTISE • Email support, live chat support, and social media customer support. • Order processing, order tracking, and fulfillment coordination. • Returns and refunds, exchanges, and cancellations. • Product listing updates and inventory tracking. • Email management, data entry, and CRM management. • Administrative support, scheduling, and team follow-ups. MY RELEVANT EXPERIENCE • WestBay Commerce Group: Ecommerce customer support for Shopify and WooCommerce stores, including delivery queries, refunds, and complaints. • Spogoss Industries: Order support, payment verification, inventory tracking, and CRM updates. • Joyely: Executive assistance, scheduling, email communication, and GoHighLevel setup for lead and follow-up workflows. TOOLS Shopify Admin | WooCommerce | Zendesk | Gorgias | GoHighLevel HOW I WORK I follow your store policies and brand tone, maintain clear records, and follow up on unresolved requests. When an issue needs approval or another team’s input, I provide the relevant details and keep you informed. Need help with customer support and daily ecommerce operations? Send me a message, and let’s schedule a quick 15-minute call to discuss your store’s needs and the tasks you’d like to delegate.