Jessan C.

Client Care Coordinator | Insurance Operations Support | Healthcare VA

Results-driven Registered Nurse and healthcare operations professional with over 14 years of experience across medical billing, insurance operations, patient engagement, prior authorization, accounts receivable, and virtual healthcare support within BPO and remote environments. Strong background in patient engagement and care coordination, with hands-on experience as a Patient Engagement Specialist supporting appointment scheduling, patient communication, follow-ups, and ensuring seamless coordination between patients, providers, and healthcare teams. Also served as a Clinical Coordinator in an ABA therapy clinic, supporting client onboarding, scheduling coordination, documentation management, and day-to-day operational support for clinical workflows in a behavioral health setting. Experienced Process Trainer for a medical billing account, responsible for onboarding and training new hires, reinforcing billing processes, claims workflows, insurance guidelines, and system navigation to ensure accuracy, compliance, and performance readiness in revenue cycle operations. Extensive experience supporting healthcare providers, behavioral health clinics, insurance carriers, and patients through end-to-end revenue cycle functions, including claims follow-up, denial management, appeals and reconsiderations, prior authorizations, insurance verification, EOB/ERA analysis, and reimbursement coordination, ensuring accurate and timely resolution of insurance-related concerns. Previously worked as a Team Lead in Property & Casualty insurance operations, managing remote teams, overseeing workflow performance, handling escalations, and maintaining quality standards in high-volume, deadline-driven environments. Known for strong communication, leadership, and organizational skills, with a consistent focus on accuracy, efficiency, and compassionate, patient-centered, solutions-oriented support in complex healthcare environments. My experience includes: • Patient Engagement & Client Care Coordination • Medical Billing & Accounts Receivable Support • Claims Follow-Up, Appeals & Reconsiderations • Prior Authorization & Behavioral Health Support • Insurance Verification & Benefits Eligibility • Appointment Scheduling & Consultation Coordination • Healthcare Virtual Assistance • Property & Casualty Insurance Operations • Team Leadership & Remote Team Management • Inbound & Outbound Client/Insurance Communication • EOB/ERA Review & Billing Resolution • CRM/EHR/EMR Documentation & Management • Workflow & Pipeline Management • Administrative & Operational Support • Process Improvement & Coordination Proficient in EHR/EMR systems, insurance portals, Salesforce CRM, Google Workspace, Microsoft Office, and workflow management tools. Seeking opportunities in Medical Billing, Patient Engagement, Prior Authorization, Healthcare Virtual Assistance, Insurance Operations, or Client Support where I can contribute my healthcare, billing, and leadership expertise.