Aileen R.

Results-driven Collections Specialist, SaaS SDR, Appointment Setter, and Virtual Assistant with 10+ years of experience in customer service, sales support, financial collections, and remote client communication. I help businesses recover revenue, connect with prospects, manage customer relationships, and keep follow-ups organized and consistent. My strongest background is in Collections & Account Management, where I spent over 8 years handling past-due credit card accounts, including severely delinquent accounts. This experience strengthened my negotiation, objection-handling, problem-solving,account resolution, and professional customer communication. I also have hands-on experience as a SaaS SDR and Appointment Setter, handling outbound calls, gatekeeper navigation, decision-maker outreach, lead follow-up, objection handling, and meeting scheduling. I have worked with healthcare and service-based campaigns, helping move prospects from initial contact to qualified conversations. Since 2020, I have been working remotely and am highly comfortable managing tasks independently, updating CRM records, communicating with clients and prospects, and staying productive in fast-paced virtual environments. My key strengths include: ✔ Collections & Account Management (8+ Years) ✔ SaaS SDR / B2B Prospecting ✔ Appointment Setting & Cold Calling ✔ Lead Generation & Follow-Up ✔ Customer Service & Sales Support ✔ Objection Handling & Negotiation ✔ Client Communication & Account Resolution ✔ CRM & Calling Tools: Salesforce, HubSpot, RingCentral, Aircall, Genesys, Oracle CRM, Hubstaff, Slack, Django, and dialer tools ✔ Remote Work, Multitasking & Accurate Documentation I am reliable, persistent, detail-oriented, and focused on delivering measurable results—whether that means recovering outstanding balances, booking qualified appointments, improving follow-up, or supporting day-to-day client operations. 👉 If you need someone who can communicate confidently, handle objections professionally, stay consistent with follow-up, and get results, I’m ready to help.