Daud A.

Order Management & Logistics Coordinator - Recovered over $50000 in shipping carrier and insurance claims by successfully managing claim investigations and documentation. - Managed end-to-end order processing for both retail and wholesale customers using Shopify and ERP systems, ensuring accurate and timely fulfillment. - Punched, reviewed, and released customer orders into the ERP system for production and fulfillment. - Coordinated with the factory and warehouse to manage production schedules, inventory allocation, and order processing. - Prepared and shared pre-order reports with the factory to support production planning and scheduling. - Forecasted inventory requirements based on sales trends, demand, and upcoming orders for both retail and wholesale channels. - Ran inventory analysis and sales reports to monitor stock levels, identify trends, and support purchasing and production decisions. - Filed and managed shipping carrier and shipping insurance claims for lost, damaged, or delayed shipments. - Investigated and resolved shipment tracking and delivery issues by working directly with UPS, USPS, FedEx, and DHL. - Monitored order status, shipping performance, and delivery timelines to ensure a high level of customer satisfaction. - Collaborated with the retail, wholesale, warehouse, production, and customer service teams to resolve operational issues and improve order fulfillment. - Maintained accurate order, inventory, and shipping records while generating operational reports for management. Systems Limited - Customer Support & Onboarding Associate Helped business customers use Systems Limited’s software by guiding them through setup, account access, and basic product features Responded to customer questions through email, phone, and ticketing systems (e.g., Zendesk) in a friendly and timely way Explained product updates and shared helpful tips so clients could use the software more confidently Worked closely with internal teams to make sure any customer issues were handled smoothly and followed-up until resolved Supported the onboarding process by assisting new users, giving basic walkthroughs, and helping them get started faster Customer Support & Fintech Customer Support Specialist | SEO & Content Marketing Expert With a strong foundation in Customer Support and Fintech Technical Support, I bring a blend of technical know-how, effective communication skills, and a dedication to creating positive customer experiences. My expertise spans a range of support channels—call, email, and chat support—backed by a deep understanding of CSAT and DSAT metrics and lead conversion strategies. Proficient in Salesforce, Zendesk, Jira, Bliss, Brevo, and Telbil, I ensure efficient, high-quality support. Core Competencies: Customer Support & Fintech Technical Support: Skilled in handling CSAT/DSAT calls, leads conversion, and fintech-specific customer support. E-commerce Support: Handling calls and chats regarding product queries and status updates on shipping. Responding to return requests and offering discounts for retention. E-commerce (Shopify): Experienced in-store management, basic theme customization, inventory control, Shopify SEO, and app integration. Design & Branding: Skilled in Canva for creating web banners, infographics, and social media graphics. SEO & Content Marketing: Proficient in SEO audits, competitor analysis, on-page and technical SEO, and SEO analytics using tools like Google Tag Manager, Google Analytics, SEMrush, and Ahrefs. Experienced in crafting content strategies and creating optimized blog topics. Tools: Proficient in Google Workspace and Microsoft Office Suite. SEO Tools: Well-versed in Google Search Console, Microsoft Clarity, Google Keyword Planner, and more. If you're looking for a dedicated professional who can deliver high-quality support, optimize content, and drive customer satisfaction, let's connect and discuss how I can add value to your project.