Martha O.

Medical Virtual Assistant , Homecare & Patient Scheduler | Operations Support | TherapyNotes, Simple Practice, HIPAA-Compliant Patient intake stalls. Insurance verification is delayed. Caregiver shifts are going uncovered. Your calendar is double-booked and billing is weeks behind. You don't need another to-do list, you need a Medical Virtual Assistant who already knows how to run this. I'm Martha, a HIPAA-complaint Medical Virtual Assistant, Patient Care Coordinator, and Operations Support Specialist with experience supporting behavioral health practices, physicians, therapists, dietitians, home care agencies, and private practices across the UK and US — plus founders and executives in ecommerce, manufacturing, and service businesses who needed the same thing: someone reliable running the back end while they focus on the front end. I also have hands-on scheduling experience supporting ABA providers, home agencies, nurse and caregiver staffing organization. I'm HIPAA-compliant and fluent in the systems your practice already runs on — Practice Better, SimplePractice, TherapyNotes, Charm EHR, Athenahealth, ONCare, and Dentrix. I am tech-savvy and learn new softwares easily. ➡️CLINICAL & PATIENT ADMINISTRATION : ▪︎ Patient Scheduling, Onboarding new patients, coordinating schedules, patient intake ▪︎ EHR/EMR data entry & chart management ▪︎ Insurance verification, prior authorization, and Medicaid/Medicare eligibility checks ▪︎ Medical billing and coding (ICD-10, CPT), superbills, and claims support ▪︎ Prescription refills, lab results upload, medical forms, and provider updates ▪︎ Referral coordination and patient portal management ▪︎ Credentialing and provider enrollment support ➡️HOME CARE SCHEDULER ▪︎ Review caregiver Electronic Visit Verification (EVV) check-ins and check-outs ▪︎ Schedule and coordinate shift coverage - caregivers, nurses and clinician visit ▪︎ Coordinate staffing needs during scheduled on-call hours and graveyard shift ▪︎ Verify Nurses and caregiver timesheet before payroll processing ▪︎ Track compliance documentation (IDs, training certifications, right to work, DBS, MAPA, CPI) ▪︎ Manage communication between patients, carers, nurses, and providers ➡️ OPERATIONS & EXECUTIVE SUPPORT ▪︎ Calendar management, email management, inbox triage ▪︎ Project coordination, follow-ups, and task tracking across Asana, Notion, Trello, Pipedrive ▪︎ CRM management, online research, data entry ▪︎ Vendors communication, clients follow-up ▪︎ Support dispatch coordination, scheduling and attendance tracking ▪︎ Healthcare and Light Bookkeeping Support (invoice tracking, purchase order, timesheet reconciliation, ERAs, Xero, QuickBooks, Excel) ➡️ Why Work With Me as Your Medical Virtual Assistant/Operations Assistant ▪︎ Knowledgeable in HIPAA standards and healthcare confidentiality ▪︎ Skilled in EMR/EHR workflow, mental health, home health, homecare, dental practice & telehealth operations ▪︎ Clear, compassionate communication with patients, healthcare providers and clients 🖥 Tools I work in daily • EHR/EMR Systems: TherapyNotes, Athenahealth, Practice Better, Simple Practice, Temployer, Connecteam, Dentrix, CharmEHR, AxisCare • Project and File Management: Asana, Trello, Notion, Pipedrive, Dropbox, OneDrive. • Admin & Scheduling: Google Calendar, Outlook, Calendly, Microsoft Office, Google Workspace • Communication & Telehealth: Zoom, Teams, Webex, Slack, VOIP systems • Light Bookkeeping: Excel, Google Sheets, Xero, QuickBooks (invoices, purchase orders, timesheet reconciliation) What clients tell me matters most isn't the tool list — it's that things get done without them having to check. That's the kind of support I bring.. 📩 Ready to streamline your operations, home care and telehealth practice? Don’t wait, send me a Direct Message, Invite Me to Your Job, or Hire Me Now as your Medical Virtual Assistant/Operations Support and let’s get started today!