Skip to content
BackNov 7
Barbara G.
Upwork badge

Barbara G.

Customer Insights Specialist | Customer Interviews | Market Research

👋 Hi! I help international companies understand Brazilian market and audience through clear, actionable customer insights. With 10+ years of experience in Strategic Marketing, Customer Insights and Market Intelligence, I’ve led customer interviews, supported global and cross-functional teams, and built NPS and customer feedback programs — always translating data into practical business decisions. 🔍 What I can help you with *Qualitative & Quantitative Research User & customer interviews Interview guides, surveys & questionnaires (NPS, CSAT, CES) Thematic analysis & synthesis of insights *Market & Consumer Insights Market and competitive analysis Customer segmentation, personas & journey mapping *Reports & Actionable Insights Clear insight reports (slides or docs) Executive summaries with key findings Practical recommendations for marketing, product & CX teams 🌍 Why work with me? - Strong experience working with international teams - Clear communication and structured delivery - Focus on practical insights, not just data - Easy collaboration, reliable deadlines If you’re looking for someone to talk directly to your users, synthesize insights, and turn them into clear actions, let’s talk!

🇧🇷Belo Horizonte, Brazil$30/hr100% JSS4.98 (5)Since Nov 2024

Earnings and projects

MRR
$34

Last 6 months ÷ 6

World#157,540 / 412k
🇧🇷Country#1,840 / 4,647
Revenue, last 30 days
$205

Last 6 months: $203

World#81,520 / 412k
🇧🇷Country#967 / 4,647
Total earnings
$3k

Billed in all: $3.2k

World#298,194 / 412k
🇧🇷Country#3,280 / 4,647
Per project
$334

$203 in the last 6 months

World#221,314 / 412k
🇧🇷Country#2,433 / 4,647
Projects, last 6 months
1
100% fixed0% hourly
World#128,092 / 412k
🇧🇷Country#1,427 / 4,647
Projects in all
9
67% fixed33% hourly
World#212,268 / 412k
🇧🇷Country#1,899 / 4,647

Earnings, last 30 days

$3.2k+$205 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$2.8k$3.0k$3.2kOct 8Oct 23Nov 7

Skill rankings: Top 32% in NPS

Ranked by MRR among everyone on Upwork with the skill.

  1. #9NPS28 freelancers · 🇧🇷 #2Top 32%
  2. #17Customer Data Platform38 freelancers · 🇧🇷 #3Top 45%
  3. #40Customer Insight Analysis113 freelancers · 🇧🇷 #1Top 35%
  4. #97Market Research Interview246 freelancers · 🇧🇷 #4Top 39%
  5. #106Customer Experience Research275 freelancers · 🇧🇷 #2Top 39%
  6. #146Customer Feedback Documentation365 freelancers · 🇧🇷 #2Top 40%
  7. #490Marketing Management1,314 freelancers · 🇧🇷 #8Top 37%
  8. #656Customer Engagement1,530 freelancers · 🇧🇷 #3Top 43%