Wanda Fiorella M.

💻 Bilingual Client Success & Operations Specialist (4+ Years B2B Experience): I am an expert in Client Retention, Account Expansion, and Operational Efficiency within the Lead Generation and Outbound Sales sector. I offer a unique blend of strategic support and robust operational management, focused on converting client engagement into measurable Lifetime Value (LTV) growth. My goal is to streamline your B2B operations and directly contribute to your bottom line. I specialize in: ✅Strategic Marketing Support: I create engaging marketing materials, write and optimize blog content, manage social media accounts, and conduct keyword research to boost your online visibility. ✅ Client Success & Retention Strategy: Implementing personalized client retention programs, conducting performance analysis (e.g., Churn Rate and CSAT), and identifying service gaps to secure long-term account health. ✅ Sales Operations & Optimization: Directly supporting SDR/BDR teams by refining sales processes, managing the tech stack (CRM administration), and analyzing conversion metrics to boost the efficiency of outbound flows. ✅ Administrative & Operational Efficiency: Excelling at high-level support, including complex calendar management, detailed travel coordination, handling business correspondence, and developing professional presentations and reports. I'm a proactive, detail-oriented, and flexible professional dedicated to making your day-to-day life easier so you can focus on what matters most! 📩 Ready to simplify your business? Let's connect and discuss how I can help!