Paul Z.
Customer Service & Tech Support | Computer Science, Computer, Science
IT Analyst by profession, with over 10 years of intensive experience with BPO, Customer Service, Technical Support, and Case Management. Knowledgeable with business improvement, value stream mapping, and project management. Level 2 Desktop Support - equipped with basic desktop, and remote support, configuration and installation. Knowledge on CISCO Network, LAN Configuration, PC Hardware and Software Support. Operations - was able to work for companies like Linksys, Vonage, Time Warner Cable and American Express. Responsible for customer service, customer support over the phone and technical support Management – assisted in training, nesting and floor support to new hires and operations
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $8.8k
Billed in all: $31,002$31k
$8.8k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 6% in General Transcription
Ranked by MRR among everyone on Upwork with the skill.
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