Bishoy M.

Service Delivery & Operations Manager | Multilingual Customer Support (EN-FR-AR) With 4+ years of experience in operations management, service delivery, and multilingual customer support, I help businesses streamline workflows, optimize client experiences, and ensure service excellence across global markets. I specialize in: ✅ Service Delivery & Operations – Overseeing day-to-day processes, coordinating teams, and ensuring smooth client service. ✅ Customer Support & Success – Building long-term client relationships, improving satisfaction, and reducing churn. ✅ Multilingual Communication – Native Arabic, Native French, Fluent English—bridging cultural and language gaps for international clients. ✅ Tech & Sales Support – Skilled in CRM tools, remote collaboration platforms, and cross-functional coordination. Proven Results: Successfully managed service delivery operations in hospitality, telecommunications, and tech. Consistently exceeded performance targets, including driving over $9,000 in sales in one month. Reduced operational strain for clients while strengthening team efficiency and customer retention. 📌 Availability: 30+ hrs/week | Open to long-term partnerships 📌 Objective: To provide reliable service delivery and operations support that improves performance, enhances customer satisfaction, and drives business growth.