Gabrielly R.

I help businesses deliver fast, empathetic, and solution-focused customer support that strengthens brand reputation and improves customer retention. With over 200 hours of experience on Upwork, I specialize in handling customer inquiries through email, live chat, and CRM platforms with professionalism and attention to detail. I am experienced in managing tickets, resolving issues efficiently, and ensuring every customer feels heard and valued. I have worked with tools such as Zendesk, Freshdesk, Slack, Trello, Gmail, Google Sheets, and Notion, allowing me to adapt quickly to different workflows and systems. I am proactive, organized, and committed to maintaining high customer satisfaction standards while supporting growing teams and fast-paced environments. If you're looking for a reliable Customer Support Representative who protects your brand and delivers excellent service consistently, I’d love to connect.