Youness B.

Virtual Assistant / Customer Support

- Recently helped a French Insurtech audit their Salesforce pipeline to identify a 91% stagnation rate, while maintaining high activity. Dedicated Customer Service professional with 6 years of experience. Proven track record of resolving customer complaints with empathy and high satisfaction rates. Skilled in policy development, cross-functional collaboration, and adherence to company standards. Adept at critical thinking, problem-solving, and effective communication. Proficient in Microsoft Excel and able to multitask in fast-paced environments. Eager to leverage my skills to deliver exceptional customer experiences for the {Customer Service} role.