Adil M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

👋Overwhelmed by customer tickets, order issues, refunds, and repetitive support tasks? I can take them off your plate. I help Shopify and eCommerce brands deliver fast, professional, and genuinely helpful customer support while keeping day-to-day store operations running smoothly. With 5+ years of hands-on experience, I’ve supported 20+ Shopify stores and managed everything from customer inquiries and order tracking to refunds, returns, disputes, live chat, and social media support. I’m comfortable working in both growing and high-volume environments, whether you’re handling 50 tickets a day or 500+ tickets a week. My goal is simple: take ownership of your customer support, resolve issues efficiently, follow your SOPs and brand voice, and give your customers an experience that builds trust. If you need a reliable support specialist who can quickly adapt to your systems and become a true extension of your team, I’m ready to help. 💼 CUSTOMER SUPPORT & ECOMMERCE SERVICES 📧 Email & Live Chat Support Customer inquiries Product recommendations Pre-sale & post-sale support Order status updates Complaint resolution Customer satisfaction 📦 Order Management Order tracking Shipping updates Order modifications Order cancellations Delivery issue resolution Customer follow-ups 💳 Returns, Refunds & Dispute Resolution Refund processing Returns & exchanges PayPal dispute management Klarna dispute handling Chargebacks Policy-based resolutions 🛍 Shopify Store Support Shopify Admin Customer account support Product management Inventory assistance Discount codes Store operations support 💬 Social Media Customer Support Facebook Instagram Messenger Comment moderation Customer engagement Brand reputation management 📋 Virtual Assistant & Admin Support Data entry CRM updates Spreadsheet management Documentation Daily operational support General administrative tasks 🛠 TOOLS & PLATFORMS eCommerce • Shopify Helpdesk & CRM • Gorgias • Zendesk • Freshdesk • Salesforce Payments • PayPal • Klarna Business Team Collaboration • Slack • Google Workspace Social Media • Meta Business Suite ✅ WHY CLIENTS CHOOSE ME ✔ Professional, friendly, and empathetic communication ✔ Fast response times with excellent attention to detail ✔ Strong understanding of Shopify customer workflows ✔ Experience handling high ticket volumes ✔ Reliable, proactive, and easy to work with ✔ Long-term mindset focused on customer retention ✔ Quick learner who adapts to your brand voice and SOPs I don't just answer support tickets—I help create a customer experience that builds trust, strengthens your brand reputation, and keeps customers coming back. Whether you need full-time customer support, weekend coverage, overflow ticket management, or a dedicated Shopify support specialist, I'm ready to become part of your team. 🤝 LET'S COLLABORATE Send me your Shopify store, support process, or project details, and I'll provide honest feedback on how I can help improve your customer support operations. I'm available for both short-term projects and long-term collaborations. Kind Regards, Adil Mumtaz