Zigwai Joy K.

Your customers shouldn't have to chase you for answers, struggle to book an appointment, or feel forgotten after signing up. That's where I come in. I'm a customer support and client onboarding specialist with experience supporting customers, parents, students, and clients across service-based businesses and online platforms. At The Braid Lounge, a US-based salon, I managed appointment bookings, client inquiries, rescheduling, payment follow-ups, and lead follow-ups through Zenoti, RingCentral, Slack, and WhatsApp. My work contributed to 122 appointments representing $21,210 in booking revenue over the period tracked. At Allschool, I supported parents, students, and instructors by responding to inquiries, helping resolve payment concerns, maintaining records, and coordinating schedules. My earlier call center experience with MTN Nigeria through iSON BPO strengthened my ability to handle high volumes of customer interactions while remaining professional and solution-focused. Here's how I can support your business: • Customer support via phone, email, and messaging • Client onboarding and follow-up • Appointment scheduling, confirmations, and rescheduling • CRM and customer record management • Customer inquiries, complaints, and issue resolution • Administrative coordination and communication I enjoy working with people, understanding what they need, and finding practical ways to help. I'm organized, attentive to detail, and comfortable communicating with both customers and internal teams. I aim to make every interaction easier for your customers and your team. If you need someone who can take ownership of customer communication and help keep things running smoothly, let's talk.