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Christopher Ronaldo  A.
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Christopher Ronaldo A.

Customer Support Specialist (EN/ES) - Virtual Assistant - QA & Data En

I’m a bilingual Customer Support Specialist (English–Spanish) with experience in live chat, email support, virtual assistance, transcription, and QA tasks. My focus is delivering excellent customer experiences, accurate data handling, and reliable support for businesses of all sizes. ✅ Fluent in English & Spanish – able to support international customers ✅ Skilled in Zendesk, Inercom, HubSpot, reetool CRM tools (or add any you’ve used) ✅ Experience in ticket management, chat handling, and virtual assistance ✅ Detail-oriented in transcription, translation, and data entry projects ✅ Flexible availability for both part-time and full-time projects I’m committed to professionalism, fast response times, and adapting quickly to company procedures. Whether you need ongoing customer support, a reliable virtual assistant, or accurate transcription/translation, I’m here to help you grow your business smoothly. Let’s work together!

🇭🇳San Pedro Sula, Honduras$7/hr100% JSSSince Nov 2024

Earnings and projects

MRR
$1.2k

Last 6 months ÷ 6

World#41,872 / 412k
🇭🇳Country#184 / 1,029
Revenue, last 30 days
$995

Last 6 months: $7k

World#42,977 / 412k
🇭🇳Country#191 / 1,029
Total earnings
$19k

Billed in all: $20k

World#145,196 / 412k
🇭🇳Country#490 / 1,029
Per project
$19k

$3.5k in the last 6 months

World#6,534 / 412k
🇭🇳Country#38 / 1,029
Projects, last 6 months
2
0% fixed100% hourly
World#88,921 / 412k
🇭🇳Country#75 / 1,029
Projects in all
1

Across 3 contracts

0% fixed100% hourly
World#360,674 / 412k
🇭🇳Country#529 / 1,029

Earnings, last 30 days

$19.6k+$1.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$18k$19k$20kOct 8Oct 23Nov 7

Dotted: longer than usual between two readings. Hatched: over two weeks without one.

Skill rankings: Top 9% in Product Listings

Ranked by MRR among everyone on Upwork with the skill.

  1. #21Subject-Matter Expertise161 freelancers · 🇭🇳 #2Top 13%
  2. #499Product Listings5,309 freelancers · 🇭🇳 #2Top 9%
  3. #644Quality Assurance4,092 freelancers · 🇭🇳 #13Top 16%
  4. #727Customer Satisfaction3,986 freelancers · 🇭🇳 #9Top 18%
  5. #1,274Sales9,827 freelancers · 🇭🇳 #28Top 13%
  6. #1,851Technical Support11,267 freelancers · 🇭🇳 #32Top 16%
  7. #1,896Online Chat Support11,527 freelancers · 🇭🇳 #21Top 16%
  8. #2,383Email Support14,954 freelancers · 🇭🇳 #28Top 16%