Mary Grace A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

With over 15 years of experience in customer service, quality assurance, operations management, and team leadership, I help businesses improve customer experience, streamline operations, and drive measurable results. I began my career in customer support and advanced into leadership roles, managing Quality Assurance teams across multiple sites while developing coaching programs, performance dashboards, quality frameworks, and process improvements. Today, I work as an AI Quality Assurance Analyst, evaluating AI-generated customer interactions, identifying opportunities for improvement, and helping optimize customer support operations. I'm known for being detail-oriented, dependable, and proactive. Whether you need someone to support customers, manage a team, analyze performance data, optimize processes, or help grow your business, I'm committed to delivering high-quality work and outstanding results. Let's work together to improve your customer experience and help your business succeed.