Jacinta Chidimma S.

Virtual Assistant | Customer Service & Marketing Operations

Founders don't hire me because things are calm. They hire me because the inbox is a mess, the calendar's overbooked, and customers need answers now. I bring order to that quickly and quietly. With over 4 years of experience, I'm a Virtual Assistant & Customer Support Specialist helping busy founders take back their time. I manage your inbox, calendar, and CRM so every customer gets a quick reply and nothing important falls through the cracks. Executive & Administrative Support ▫️ Executive Virtual Assistance ▫️ Email & Inbox Management ▫️ Calendar Management & Multi-Time Zone Scheduling ▫️ Appointment Scheduling & Meeting Coordination ▫️ Travel Planning ▫️ File & Document Organization ▫️ Internet Research & Data Entry ▫️ SOP Documentation & Project Coordination If your calendar is a mess or your inbox feels unmanageable, we should talk. Customer Support Slow replies cost trust and customers. I make sure every message gets a fast, professional response that sounds like you, consistent, on-brand, and customer-first: ▫️ Email & Live Chat Support ▫️ Help Desk & Ticket Management ▫️ Customer Follow-ups ▫️ Order & Refund Support ▫️ Escalating Priority Issues ▫️ Saved Replies & Knowledge Base Creation (written in your brand voice) I work in Zendesk, Freshdesk, Intercom, and similar platforms to keep your support queue organized and your customers taken care of. CRM & Marketing Operations An organized CRM means no lead or follow-up slips through: ▫️ Maintaining accurate CRM records ▫️ Updating customer information ▫️ Tracking leads and follow-ups ▫️ Organizing sales pipelines & email funnels ▫️ Monitoring customer interactions You'll always know exactly where things stand, every lead, every follow-up, tracked and up to date. What I've Helped Clients With ▫️ Organized high-volume inboxes into clear folders, labels, and workflows ▫️ Managed executive calendars across multiple time zones with zero conflicts ▫️ Responded to customer inquiries through Zendesk with professionalism and speed ▫️ Kept CRM and funnel records accurate so no lead or follow-up was missed ▫️ Built SOPs and saved replies that improved consistency and saved hours each week ▫️ Supported daily operations so founders could focus on growth, not admin Tools I Work With Google Workspace • Gmail • Google Calendar • Microsoft 365 • Outlook • Calendly • Zendesk • Freshdesk • HubSpot CRM • Systeme (Sales Funnels) • Intercom • Slack • Zoom • Notion • ClickUp • Asana • Trello • Airtable • Canva Why Clients Work With Me Great support is proactive, not reactive. I protect your brand voice, stay ahead of your inbox, calendar, and customers so you don't have to think about it. Looking for a reliable VA who takes ownership of your day-to-day operations? Click Invite to Job or send a message, I'll get back to you quickly.