Kenan Lael B.

I have a total of 8 years of professional experience in the call center and customer service industry, working with some of the largest companies in the United States. I bring extensive experience in operations and quality management, having held multiple roles where I was responsible for leading teams, streamlining processes, and ensuring adherence to high standards. I began my career in 2016 as a Technical Representative for Comcast. After two years, I was hired as a Customer Service Representative at Amazon. In this role, I handled a high volume of customer inquiries and concerns, resolving issues on a daily basis. This frontline experience gave me a deep understanding of customer needs and the importance of delivering high-quality service. After a few months, due to my consistent commitment to excellence, I was promoted to Quality Analyst. I quickly advanced to higher roles such as Business Compliance Auditor and Senior Quality Evaluator. My career didn’t stop there as I went on to lead larger projects and was promoted to Supervisor of Quality. I was then entrusted with greater responsibility, overseeing both Training and Quality. After my tenure with the Training and Quality team, I was assigned to our healthcare program as a Team Leader/Supervisor for Operations, supporting Blue Cross Blue Shield of Minnesota. If you're looking for someone who is hardworking, dedicated, and passionate, you’ve found the right person. I want to assure you that, with my extensive experience in customer service, I will be a valuable addition to your team. I will leverage my skills and training in customer service, along with my degree in Business with a specialization in Operations Management, to fulfill my responsibilities. I bring a strong blend of operational expertise, a commitment to quality, and a customer-centric mindset that I believe will allow me to excel in this role and deliver added value to your team.