Rona F.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

With over 10 years of hands-on experience in technical support, I’ve built a strong foundation across various roles, including Customer Service, Technical Support, Global Service Desk, IT Security Analyst and as a Subject Matter Expert. Throughout my career, I've worked closely with both end-users and technical teams to solve complex issues. My experience spans a wide range of environments, where I’ve provided everything from troubleshooting and technical support to security analysis and incident management. As a Subject Matter Expert, I've taken on a leadership role, guiding and mentoring colleagues while helping to develop better processes for handling support requests and incidents. I’m also highly experienced in ensuring systems are secure, having worked extensively in IT security to identify and address potential vulnerabilities. I’ve had the chance to support both local and global teams, working under tight deadlines and managing high-pressure situations. I’m passionate about staying up to date with new technologies, and I believe in continuous learning to improve both my skills and the quality of service I deliver. Key Areas of Expertise: - Technical troubleshooting and issue resolution - IT security threat identification - Global service desk management - User training and knowledge sharing - Incident and problem management - ITIL framework familiarity