Jesse H.

Technical leader with 15+ years delivering Site Reliability and Performance Engineering at scale across SaaS, media, and real estate. Proven record at 37signals, Realtor dot com, and Cox Media Group, including a cloud-to-on-prem migration saving $1.9M annually for highly available systems trusted by millions. Most recently Engineering Manager, Site Reliability at Runwise, directing reliability, security, and observability for a climate-tech platform spanning on-site hardware, distributed infrastructure, and SaaS across 8,500+ buildings. Built the Reliability & Security team from scratch, stood up incident management with ChatOps and follow-the-sun on-call, and delivered an SLA framework improving P0 compliance from 48% to 93% while cutting P0 volume from 42% to 8%. Deployed self-hosted Prometheus/Grafana/Loki with custom thin agents for an ARM IoT fleet; led security posture hardening across AWS Security Hub, GuardDuty, DMARC/SPF/DKIM, and VPN. Empathetic, remote-first leader known for bridging strategy, engineering, and execution. Strengthens collaboration and asynchronous communication across cross-functional teams. Drives infrastructure automation, improves deployment pipelines, and champions performance best practices, operational excellence, and disaster recovery readiness. Committed to sustainable architectures and data-informed decisions in high-trust cultures. Key Highlights: • Built Runwise's Reliability & Security function from zero: incident management, SLA framework, fleet observability; P0 compliance 48%→93%, P0 volume 42%→8%. • Led SRE and Performance for brands serving 50M–100M users; transitioned 37signals from cloud to on-prem, saving $1.9M/year. • Architected CDN and security optimizations for 100+ services: 50% backend load reduction, 40%+ cost savings, improved uptime for Basecamp and HEY. • Built load testing frameworks; managed DDoS incident response blocking 97% of 840M requests. • Advanced observability, DR, and on-call cultures across orgs; reduced alert fatigue and improved mean time to restore. • Directed responsive redesigns boosting UX 50% for subscribers and 30% for mobile; led SEO migrations preserving brand visibility. Specialties: Site Reliability Engineering, Engineering Management, Observability, Performance Engineering, Platform Engineering, Incident Management, Infrastructure Automation, Cloud Architecture, Incident Response, AI-Augmented Operations, AIOps, Load Testing, CDN, Security, Disaster Recovery, Leadership, Agile Delivery, Front-end Performance, Accessibility, SEO, Go, Python, Ruby, JavaScript, Linux.