Aanuoluwa A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

"One of the best freelancers I have ever worked with." - Verified Upwork Client French and English Customer Support. Quick integrated Multilingual, using a support system of 99% lingua accuracy. Are you looking for a dependable customer support professional who can deliver outstanding service while keeping your support operations organized? I specialize in customer support, email and chat support, ticket management, CRM administration, and virtual assistance. I am experienced in handling customer inquiries professionally, maintaining accurate records, and ensuring timely issue resolution. My skills include: - Customer Support - Ticket Management - Email & Live Chat Support - CRM Administration - Data Entry & Research - Administrative Support Tools: Freshdesk, Zendesk, Google Workspace, Microsoft Office, Slack, and Canva. I am committed to providing prompt communication, attention to detail, and a positive customer experience that helps businesses build trust and retain customers. Your support inbox is backed up. Your ops team is patching gaps with manual workarounds. Your customers are waiting longer than they should; and you know it. I fix that. I'm Aanu; a Customer Success and Operations specialist with 6+ years helping SaaS companies, E-Commerce, logistics firms, and consulting teams build the support systems that let them scale without dropping the ball on clients. Here's what working with me looks like: - Your support queue gets structured. Tickets routed, prioritized, and resolved using Freshdesk, Zendesk, or Intercom; so nothing falls through the cracks. Email, Live chat communication - Your team gets coordinated. I've managed cross-functional teams of 30+, run Agile sprints, and kept complex projects on track using Jira, Asana, and Slack. Customer Support via email and Livechat, communication. - Your operations get documented. SOPs, workflows, and process guides that mean your business doesn't depend on any one person; including me. Customer Support via email and Livechat, communication - Your customers feel it. Faster responses, cleaner handoffs, and a support experience that builds trust instead of eroding it. Customer Support via email and Livechat, communication I don't just execute tasks; I think about why processes break and fix them at the root. What I bring to the table: ✦ Customer Support & Success - inbox management, live chat, ticketing, escalation handling, retention ✦ Project & Product Operations - sprint planning, team coordination, Jira, Miro, Asana, SOPs ✦ Tools - Freshdesk · Zendesk · Intercom · Salesforce · Jira · Asana · Slack · Google Workspace Certified: Freshdesk Agent Expert · Response time: under 4 hours. Customer Support via email and Livechat, communication. If you're looking for someone who will treat your business like their own and deliver without being micromanaged, let's talk. Customer Support via email and Livechat, communication. Proficient with Freshdesk, Zendesk, Intercom, ServiceTitan and many others. Also, I learn new tools very quickly Send me a message and tell me what's breaking. I'll tell you exactly how I'd fix it.