Wilfredo A.

Growing businesses often reach a point where information becomes scattered, follow-ups depend on memory, and owners spend too much time keeping daily work organized. I help small businesses improve the operational systems behind their work. I organize workflows, build practical tracking systems, document processes, and make information easier for teams to maintain and use. I can support your business with: • Excel and Google Sheets systems for inventory, costs, pricing, deliveries, and operational reporting • ClickUp and Asana workflow organization, task structure, automations, and follow-up systems • Zoho CRM cleanup, organization, workflow automation, and process support • Process mapping, SOPs, internal documentation, and team handoffs • Inventory, pricing, order, and delivery tracking • Website and system QA, issue documentation, and integration testing • Project coordination across team members, vendors, tasks, and approvals My experience includes managing operations for a food delivery business, where I handled inventory, purchasing, pricing, delivery logistics, operational records, and staff coordination. I also support U.S. veterinary businesses with project workflows, CRM administration, recruiting coordination, customer communications, reporting, and technical QA. I have created and refined workflow automations in Zoho CRM and ClickUp, and I focus on practical improvements that teams can understand and maintain. My approach is straightforward: understand the current process, identify what is creating confusion or delays, and build a clearer system around the tools the business already uses. Tools I work with include Microsoft Excel, Google Sheets, ClickUp, Asana, Zoho CRM, MailerLite, Canva, and Elementor. If your business needs better visibility, clearer processes, or a more organized way to manage daily operations, send me a message with the workflow you want to improve.