Dan V.

I specialize in E-commerce Customer Support, helping businesses manage customer inquiries through email, tickets, and live chat while maintaining a positive customer experience. I also have experience reviewing AI-generated customer support responses, making sure replies are accurate, relevant, professional, and appropriate before they are sent to customers. What I can help you with:** • Email Customer Support • Live Chat Support • Ticket Handling • E-commerce Customer Service • Customer Inquiry Management • Order-Related Customer Concerns • Issue Resolution & Escalation • AI-Generated Response Review • Customer Support Quality Assurance • Following SOPs and Support Guidelines • Internal Team Communication Tools I have experience with: Customer Support / Helpdesk • Freshdesk • Octocom Helpdesk Team Communication: • Slack • Microsoft Teams • Discord I have already completed 3,500+ hours on Upwork and have experience working in a long-term customer support role. I value reliability, clear communication, attention to detail, and providing customers with helpful and professional assistance. Let’s connect and discuss how I can support your team.