Erika L.

I help businesses organize work, improve operations, and get projects moving, whether that means managing an initiative, coordinating teams, improving a process, or bringing structure to day-to-day operations. I have 15 years of experience in business operations, project and program management, technology, healthcare, and consulting. I've worked with large organizations including Ochsner Health, Atlassian, Amgen, AstraZeneca, and GSK, as well as smaller, founder-led businesses. What I Can Help You With: • Project Management: Planning, scheduling, coordinating teams, tracking deliverables, managing risks and dependencies, and keeping projects moving. • Business Operations: Organizing priorities, coordinating day-to-day activities, improving accountability, and helping teams work more effectively. • Business Analysis & Requirements: Understanding business needs, identifying gaps, documenting requirements, mapping workflows, and translating problems into actionable solutions. • Process Improvement & SOPs: Simplifying workflows, documenting repeatable processes, clarifying responsibilities, and reducing unnecessary manual work. • Project Coordination & Execution Support: Managing action items, following up with stakeholders, tracking progress, organizing documentation, and keeping everyone informed. • Reporting & Visibility: Establishing useful project tracking, dashboards, status reporting, and processes that help leaders make informed decisions. A Few Examples of My Work: At a growing medical and surgical supply company, I worked directly with leadership and cross-functional teams to improve operational coordination. I established structured processes for managing support issues and enhancement requests, improved visibility into priorities and ownership, documented workflows, and helped coordinate initiatives across sourcing, technology, finance, and operations. At Ochsner Health, I managed digital healthcare initiatives involving clinical, operational, and technology teams. Beyond project delivery, I helped improve release management, standardize project tracking, and coordinate workflow automation initiatives that reduced significant amounts of manual work. At Atlassian, I coordinated distributed teams, managed platform initiatives, and improved processes for delivering and maintaining learning content. How I Work: I start by understanding what's happening, what's not working, and what needs to be accomplished. From there, I focus on practical solutions, clear priorities, defined responsibilities, realistic plans, and consistent follow-through. I'm comfortable working with senior leadership, technical teams, and people doing the day-to-day work. I enjoy being hands-on, collaborating across functions, solving problems, and making things easier for the people involved. Tools I've worked with include: Monday, ClickUp, Jira, Asana, Smartsheet, Confluence, Slack, Microsoft 365, and Google Workspace. Whether you need someone to manage a project, improve an operational process, coordinate a team, or simply help get important work organized and completed, I'd welcome a conversation about what you're trying to accomplish. -Erika