Nabeel F.

I help businesses implement, configure, and optimize the ServiceNow platform — turning complex IT workflows into streamlined, automated operations that actually work the way your teams need them to. Whether you're starting a fresh ServiceNow implementation, customizing an existing instance, or integrating ServiceNow with your enterprise ecosystem, I deliver solutions that are clean, scalable, and built to last. What I Can Help You With ⚙️ ServiceNow Configuration & Implementation Full platform setup, scoped application development, and instance configuration ITSM module implementation: Incident, Problem, Change, Service Catalog, and CMDB Custom workflows, approvals, and business rules using Flow Designer and Workflow Editor UI Policies, Client Scripts, Script Includes, and Business Rules ACL design and role-based access control 📦 ITSM & ITOM Incident, Problem, Change, and Request Management implementations CMDB setup, CI relationship mapping, and data normalization IT Asset Management (ITAM) and discovery configurations Service Portal customization and catalog item development 🔗 Integrations & Automation Integration Hub spoke development and REST/SOAP API integrations Third-party system integrations (Jira, Azure AD, monitoring tools, etc.) Automated workflows to eliminate manual handoffs and reduce resolution time Import Sets and Transform Maps for data migration Why Clients Work With Me ● Platform-First Thinking — I configure ServiceNow the right way, using out-of-the-box capabilities before customizing, which keeps your instance upgrade-safe and maintainable. ● End-to-End Delivery — From requirements gathering and design to build, test, and handover with documentation. ● Business-Aligned Solutions — I focus on solving real operational problems, not just checking technical boxes. ● Clear Communication — Regular updates, transparent timelines, and plain-language explanations — no jargon walls. ● Production-Ready Work — Every deliverable is tested, documented, and built to be maintained by your team long-term. Core Skills & Technologies ServiceNow ITSM • ITOM • CMDB • Flow Designer • Integration Hub • Service Catalog • Service Portal • Business Rules • Script Includes • ACLs • JavaScript • REST APIs • Glide API • Import Sets • Transform Maps If you're looking for a ServiceNow specialist who takes ownership of the work and delivers solutions your team can actually use — I'd love to hear about your project.