John Angelo B.

With a decade of experience in the BPO industry, I have developed extensive expertise across Customer Service, Technical Support, and Agent Experience workstreams. I have held several key leadership roles, including Assistant Team Lead, Point of Contact (POC), Training Lead for upskilling initiatives, and Subject Matter Expert. In collaboration with management, I contributed to the design and implementation of efficient, results-oriented learning processes for new hires, ensuring seamless onboarding and accelerated skill development. Recognized for my critical thinking, adaptability, and strong communication skills-both written and verbal-I am adept at fostering a collaborative and high-performance work environment, while continuously driving process improvements in dynamic, fastpaced settings.