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Benjamin L.
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Benjamin L.

Experienced Customer service and IT Help Desk Professional

SENIOR SERVICE DESK ANALYST I am a proficient Help Desk and Customer Service professional with a strong focus on achieving my career goals and assuming leadership responsibilities. I have demonstrated exceptional quality and vast capabilities during my time in this industry. I have a proven track record of engaging with my customers to foster empathy and loyalty. I seek challenges allowing me to cultivate collaborative alliances with my colleagues which will enhance team performance.

🇺🇸Marshall, United States$19/hr100% JSS5.00 (1)Since Dec 2024
GlobeUpwork

Earnings and projects

MRR
$1.9k

Last 6 months ÷ 6

World#24,523 / 412k
🇺🇸Country#5,208 / 62.1k
Revenue, last 30 days
$0

Last 6 months: $11k

Total earnings
$43k

Billed in all: $49k

World#86,518 / 412k
🇺🇸Country#15,407 / 62.1k
Per project
$21k

$11k in the last 6 months

World#5,409 / 412k
🇺🇸Country#1,046 / 62.1k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇺🇸Country#16,472 / 62.1k
Projects in all
2

Across 3 contracts

33% fixed67% hourly
World#328,886 / 412k
🇺🇸Country#47,959 / 62.1k

Earnings, last 30 days

$48.9kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$48.0k$48.5k$49.0k$49.5kOct 8Oct 23Nov 7

Skill rankings: Top 5% in Remote Connection Support

Ranked by MRR among everyone on Upwork with the skill.

  1. 2WAN Optimization10 freelancers · 🇺🇸 #2Top 20%
  2. #4LAN Administration50 freelancers · 🇺🇸 #3Top 8%
  3. #8Remote Connection Support146 freelancers · 🇺🇸 #1Top 5%
  4. #15TCP/IP148 freelancers · 🇺🇸 #3Top 10%
  5. #61Microsoft Windows784 freelancers · 🇺🇸 #8Top 8%
  6. #402Phone Communication6,538 freelancers · 🇺🇸 #85Top 6%
  7. #825Technical Support11,267 freelancers · 🇺🇸 #80Top 7%
  8. #884Email Communication14,123 freelancers · 🇺🇸 #98Top 6%