Kim Sharlene M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

With years of hands-on experience in eCommerce operations, product catalog management, site merchandising, and customer support, I help online stores stay accurate, organized, and easy to shop. My background covers product uploads, listing optimization, collection management, product recommendations, order support, and customer service across multiple platforms and marketplaces. Key Expertise: • Product Catalog Management Experienced in end-to-end product uploads and catalog maintenance, including titles, descriptions, tags, variants, images, pricing, inventory, SEO fields, and product data cleanup across large SKU catalogs. • Site Merchandising Hands-on experience organizing collections, product placement, category sequencing, homepage updates, weekly drops, campaign updates, and curated product recommendations to improve product discovery and shopping experience. • Product Recommendations & Cross-Selling Experienced in setting up and maintaining “You Might Also Like,” related products, complete-the-look sections, and cross-sell recommendations on product pages to support product discovery and increase average order value. • Marketplace Listing Optimization Experienced in creating and optimizing product listings across major ecommerce marketplaces, including titles, descriptions, images, attributes, item specifics, and category placement based on each platform’s requirements. • Customer Support & Order Management Experienced in handling customer inquiries, order updates, returns, refunds, lost shipments, damaged items, replacements, and delivery concerns through email, chat, and support platforms with professionalism and empathy. • Reporting & Process Improvement Comfortable maintaining reports, tracking customer service metrics, identifying recurring issues, and supporting process improvements to create a smoother customer and backend experience. Platforms & Marketplaces Used: • Shopify • WordPress / WooCommerce • BigCommerce • Magento • Amazon • eBay • Wayfair • Faire • Tiktok • Walmart • Target • Home Depot Communication, Accounting, Support & Workflow Tools: • Gorgias • Zendesk • Freshdesk • Gmail • Outlook • Slack • Trello • Asana • Xero • Quickbooks • Excel/Google Sheets I bring a strong mix of product management, merchandising judgment, marketplace experience, and customer support skills. I’m detail-oriented, organized, and focused on helping ecommerce businesses maintain clean catalogs, improve customer experience, and support long-term growth.