Maria D.

Summary Result-driven Lean Six Sigma Black Belt and COPC CX Implementation Leader with over 20 years of experience in process improvement across diverse industries. Expert in creating and optimizing processes, implementing Lean methodologies, and fostering continuous improvement. Proven track record of significant cost savings enhanced operational efficiency, and elevated customer satisfaction. Skilled in data analysis, project management, and cross-functional collaboration. Passionate about driving organizational success through process management. Ethical, detailoriented professional with a talent for creative problem-solving and delivering service standards. Key Achievements * Cost Savings and Efficiency Gains: Led process improvement and RPA initiatives, achieving a 25% reduction in operational costs and increasing process efficiency by 30%. * Improved Customer Satisfaction: Delivered projects that boosted customer satisfaction