Muhammad Hamid S.
Customer Support, Virtual Assistant | Sales Development Representative
Customer Support Specialist with 5+ years of experience providing professional Email, Live Chat, and Phone Support for E-commerce, SaaS, and growing businesses. I handle customer inquiries, orders, returns, refunds, troubleshooting, and escalations while keeping every interaction fast, professional, and solution-focused. I also specialize in Inbound Sales and Inside Sales, helping customers understand products and services, overcome concerns, and make confident purchasing decisions. Experienced with Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, Salesforce, Shopify, and WooCommerce. If you need someone who can take care of your customers, resolve issues, support inbound sales, and represent your brand professionally, I'm ready to help. Muhammad Hamid S.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $10k
Billed in all: $23,559$24k
$5k in the last 6 months
Across 6 contracts
Earnings, last 30 days
Skill rankings: Top 4% in Online Sales Management
Ranked by MRR among everyone on Upwork with the skill.
- #6LiveAgent87 freelancers · 🇵🇰 #3Top 7%🇵🇰#3 of 28
- #9Online Sales Management208 freelancers · 🇵🇰 #1Top 4%🇵🇰#1 of 26
- #16Refund Processing287 freelancers · 🇵🇰 #3Top 6%🇵🇰#3 of 52
- #95Order Management1,128 freelancers · 🇵🇰 #20Top 8%🇵🇰#20 of 173
- #106Inbound Inquiry1,295 freelancers · 🇵🇰 #10Top 8%🇵🇰#10 of 141
- #146Ecommerce Support1,624 freelancers · 🇵🇰 #20Top 9%🇵🇰#20 of 247
- #158Freshdesk1,321 freelancers · 🇵🇰 #13Top 12%🇵🇰#13 of 151
- #191Gorgias1,588 freelancers · 🇵🇰 #19Top 12%🇵🇰#19 of 169