Nicolle Andrea R.

Hello! I’m Nicolle Romero, a versatile professional with experience in tutoring, sports coaching, and human resources. My diverse background enables me to approach every project with creativity, dedication, and a focus on achieving results. Experience Overview: Spanish Tutor (CSS, Reinhardt University & St. Francis College): I’ve worked with college students at various proficiency levels, tailoring lessons to individual learning goals. From assisting with assignments to teaching effective study strategies, I’ve helped students gain confidence and fluency in Spanish while fostering cultural appreciation. Tennis Coach (Tennis DNA): I coached high-performance tennis players, focusing on skill development and mental toughness. By blending technical training with strategies to enhance resilience, I helped athletes achieve both personal and competitive goals. Human Resources & Sports Psychology Assistant (Tennis DNA): In this role, I contributed to athlete and team development by assisting in recruitment, performance evaluations, and creating psychological strategies to enhance mental resilience and focus. Telephonic Agent (Intouchcx) My primary responsibilities included providing exceptional customer service through inbound and outbound calls, resolving customer inquiries, and assisting with technical support and account management. I handled a high volume of calls efficiently while ensuring customer satisfaction and adherence to company policies. My role required strong communication skills, active listening, and problem-solving abilities to address customer concerns effectively. I also utilized CRM systems to document interactions, process transactions, and escalate issues when necessary. Additionally, I maintained a professional and empathetic approach, ensuring a positive customer experience while meeting performance targets such as response time, call resolution, and customer feedback. Education: B.A. in Psychology (Graduating May 2024) My academic journey has deepened my understanding of human behavior, learning strategies, and performance psychology, which I apply in educational and athletic settings. I’m passionate about helping individuals unlock their potential through personalized education, sports coaching, or mindset development.