Serena M.

Hello! I’m Serena, an Operations and Project Support professional helping international businesses, startups, and remote teams stay organized, improve workflows, and operate more effectively. With experience across operations, people-focused initiatives, hospitality, client services, and international programmes, I support organizations by bringing structure to complex projects, coordinating stakeholders, improving processes, and ensuring smooth day-to-day operations. I have supported multicultural teams and international organizations with operational coordination, documentation, onboarding processes, internal communication, research, workflow improvement, and recruitment coordination when needed. I enjoy creating clear systems, connecting people, and helping teams work more efficiently. Areas I can support: • Operations Coordination • Project Coordination & Project Support • Executive Assistance & Remote Administrative Support • People Operations & Employee Experience Support • Stakeholder Communication & Relationship Management • Process Improvement & Workflow Documentation • Programme and Community Coordination • Research, Reporting & Information Management • Travel Planning & Logistics Coordination • Client Services & Customer Success Support • Recruitment Coordination (as needed) Services I provide: • Project tracking, coordination, and administrative support • Calendar, inbox, meeting, and schedule management • Documentation, reporting, and database organization • Process documentation and workflow improvement • Internal communication and stakeholder coordination • Onboarding and people-related administrative support • Research and information management • Remote team coordination across countries and time zones • Client and partner communication • Recruitment support and candidate communication when required International and cross-cultural experience: I have worked with international teams and clients across different countries, supporting multicultural environments and remote collaboration. I communicate professionally in Italian, English, Spanish, and French, and I am comfortable managing priorities independently while adapting to changing operational needs. My background includes operations consulting, executive support, hospitality management, and international volunteer coordination, giving me a practical understanding of how people, processes, and services come together to support successful organizations. Tools: Google Workspace • Microsoft Office • Excel • Slack • CRM platforms • ATS platforms • Canva • AI productivity tools My approach: I am organized, proactive, detail-oriented, and focused on creating practical solutions that make work easier. I enjoy improving processes, supporting teams, and contributing to organizations that value collaboration, responsible practices, and continuous improvement. If you are looking for reliable operational support, project coordination, and a professional partner who can help bring structure to your initiatives, I would be happy to discuss how I can contribute.